Returns & Care
Every My Dibs piece is made to order, by hand, for you. This page explains our position on returns, what happens in the rare event of transit damage, and how to care for your silver so it lasts.
1. Returns
As every piece is made to order, we do not offer returns or refunds. We ask that all details — design, size, finish, and price — are confirmed with you before your order is made, so that what you receive is exactly what was agreed.
2. Damage in transit
Pieces are sent by insured courier and packed with care, so transit damage is rare. If your piece arrives damaged, contact us within 48 hours of delivery with clear photographs of the piece and its packaging. Once verified:
- For orders within India, we will repair the piece and return it to you.
- For international orders, the matter is resolved through the shipping insurance claim.
Reporting within this window is important, as it allows us to act and to file any insurance claim in time.
3. Caring for your silver
With a little care, silver lasts for generations:
- Keep your piece away from water and moisture.
- Clean it gently with a soft, dry cotton cloth — never tissue or rough fabric, which can scratch.
- Keep it away from perfumes, deodorants, and household chemicals, which can tarnish silver.
- When not in use, store it wrapped in a soft cloth or pouch, away from open air, to slow natural tarnishing.
- A gentle darkening over time is natural to silver and is not a defect; a soft cloth will restore its shine.